Question 1

How do I place an order?

Accepted Answer

Orders can be placed through our website or by contacting our team directly. For larger or bespoke orders, we recommend contacting us by email or phone so we can assist you personally.

Question 2

What areas do you deliver to?

Accepted Answer

We deliver across Birmingham and surrounding business parks including Solihull, Castle Bromwich, Chelmsley Wood, Minworth, Coleshill, and the city centre.

Question 3

Do you cater for dietary requirements?

Accepted Answer

Yes. We provide halal, vegetarian, vegan, dairy-free and gluten-free options. All allergen information is clearly labelled and our full allergen dataset is available online.

Question 4

What notice do you require for orders?

Accepted Answer

We typically require at least 24 hours notice for standard orders. For larger corporate buffets or events, more notice may be required during busy periods.

Question 5

What is your food hygiene rating?

Accepted Answer

Trenchers Catering holds a 5-star Food Hygiene Rating.

Question 6

Can I cancel or amend my order?

Accepted Answer

Cancellations or amendments are accepted up to 24 hours before delivery. For same-day cancellations, charges may apply depending on preparation already completed.

Allergen and Ingredients #ketchup

Allergen and Ingredients information

Condiments – Allergens & Ingredients